Cisco 8841/8851 Quick Reference Guide

This phone supports 5 lines, with dedicated feature buttons for Voice Mail, Hold, Transfer and Conference. Other features are available via softkeys. It also features a dedicated headset jack.

Buttons and Features

Line Button Status

Dialing

• Dialing On-Hook: Enter a number, then go off-hook to complete the call by pressing speaker or lifting the handset.
• Redial: Press the Redial softkey to redial the last number called on your primary line. To redial on a secondary line, press the line button first.
• Speed Dial: TBD

Answering

• There are several ways to answer calls: lift the handset, press the flashing amber line button, press the Answer softkey, or press the headset or speakerphone button.

Hold and Resume a Call

• During a call, press the Hold button or the Hold softkey. The Hold icon will display and the line button will flash green.
• To resume the highlighted call, do one of these:
• Press the flashing green session button
• Press the Resume softkey
• Press the Hold button

Transfer Calls

• Start with an active call, not on hold.
• Press the Transfer button or the Transfer softkey and enter the destination number.
• Press the Transfer button or the Transfer softkey again to complete the transfer immediately – or wait until the destination answers to announce the transfer, then press the button.
• NOTE: to transfer a call directly to another Cisco user's voice mailbox, enter * plus the user's extension as the destination number - i.e. *81234 .

Forwarding Calls

• Press the Forward All softkey.
• Do one of the following:
• Enter a phone number (including 7 if an off-campus number)
• Press the Voicemail button to forward all incoming calls to voice mail
• To verify that your calls are forwarded, look for:
• A forward-all icon on the line label
• Forwarding information on the upper left main screen
• To cancel call forwarding, press the Forward Off softkey.

Conferencing

• Start with an active call, not on hold.
• Press the Conference button and enter the phone number for the party to be added and press the Call softkey.
• When party answers, announce the conference.
• Press the Conference button to tie parties together.
• Repeat these steps to add more participants.

Silence a Call

• Silence an incoming ringing call by pressing the Volume button down once.

Setting Ringtones

• Press the Applications button.
• Use the circular Navigation Pad to highlight Settings, then press Select.
• Select Ringtone.
• Select the line for which the ringtone should be set.
• Scroll through the ringtone options using the Navigation Pad. You can hear ringtones by pressing the Play softkey on a highlighted ringtone.
• Press the Set softkey to apply the desired ringtone.
• Press the Exit softkey to return to the main screen.

Directory of University Contacts (Coming Soon)

• Searching for a contact
• Press the Contacts button.
• Press the down arrow on the circular navigation pad until Lehigh Directory is highlighted and press the Select button.
• Select any criteria to search for a coworker: first name, last name, or (10-digit) number.
• Directory Dial a contact
• Enter the criteria, press the Search softkey, and select the contact.
• To dial, press the Dial softkey, press the Select button, or press the Speakerphone button.

Call History

• View
• Press the Down arrow on the Navigation Pad.
• The screen will display call history, with an icon associated for each type of call (received, placed or missed) GET ICONS
• Press the Exit softkey to return to the main screen.
• Dial
• Press the Down Arrown on the navigation pad until the person or number you want to call is highlighted.
• If necessary, use the Edit Dial softkey to add a 7 to the number.