Computer Support and Consulting

One of LTS's primary functions is to provide assistance to the Lehigh community in the areas of computer hardware and software support in many forms, including purchasing advice, security management, operating system support and upgrades, implementation of information services, training, and creation of documentation.

Purchase Assistance for personally-owned or Lehigh-owned devices - One of LTS's primary tasks is assisting all Lehigh users with the purchase and setup of new computers and devices.
- Staff and Faculty: Lehigh's Purchasing Department requires that your computer purchases is approved by an LTS Computing Consultant.
- PC vs Mac: Which is better for a student?
Personally-Owned Computers
- Students: LTS's STARS program offers advice for getting your computer ready for use on campus.
- In addition to getting computers ready.
- Twelve LTS Services Every Student Should Know
- You can also Get Computer Help from STARS
- Disposing of Personally-owned Computers
Lehigh-Owned Computers
- Faculty and Staff: LTS offers advice on keeping your computer secure.
- LTS also assists with Departmental Computer Labs.
- Linux (and Unix) Support
- Disposing of University-owned Computers
Assistance with devices:
- the LTS Help Desk coordinates providing assistance with all aspects of computer use at Lehigh:
  - They escalate and refer issues as needed to other LTS teams, including:
    - The STARS team, which provides in-person on-site and walk-up help for students and their computer and technology needs,
    - The Security Team, which monitors and responds to online threats and vulnerabilities, and maintains accounts for users,
    - Computing Consultants: Computing Support For Faculty/Staff – experienced, on-site computer troubleshooters that work by appointment on a broad range of issues.
    - Instructional Technology Consultants – experts in the use of classroom and instructional technologies
    - Classroom Support Team – technicians focused on keeping Lehigh's classroom systems up and running
    - Distance Education Team – video streaming and recording experts focussed on web technologies for instruction
    - Systems Engineering Team – system administrators and managers for the University's site-wide IT infrastructure
    - Enterprise Systems Team – software system managers for the University's administrative systems, like Banner, and the 25live scheduling system.
  - The Help Desk is also a starting point for help with Assistive Technologies.
- After referral from a Consultant, the Computer Repair Services (CRS) team provides vendor-certified repair and upgrade services (both in- and out-of-warranty) to faculty, staff and students for business-class units from Apple, Dell, and Lenovo.
  - Read about LTS Laptop Loans.