Report Telephone Problems

Report Telephone Trouble or Repair by calling 8HELP (85463)

Please contact the LTS Help Desk to report telephone trouble. The Help Desk is staffed during normal business hours and some evenings/weekends.

You may also submit a help request directly.

Warranty Information and Related Charges

While the phone is under warranty, there will be no charge for repair calls that arise from equipment malfunction or normal wear and tear on your telephone. Phones that are no longer under warranty will be replaced with no labor charge, but the cost of the new equipment will be charged to the user. Please see Charges for Replacing Phones table below. Vandalized, stolen or missing (warranty and non warranty) equipment will be charged directly to faculty and staff through departmental accounts.

New phones will include a 1-year warranty; LTS will continue to fund phone replacements for central service phones such as emergency phones, pay phones and most public/house phones, etc.

How to know a phone is under warranty?
It is safe to assume a phone is out of warranty unless there is a label saying "LU warranty expires mm/yy" on the bottom of the phone.

Charges for Replacing Phone Equipment

Telephone Equipment
Cisco 7811 Utility Phone	$82.00
Cisco 7841 Office Phone	$155.00
Cisco 8841 Office Phone	$210.00
Cisco 8851+Key Expansion Module	$461.00
Cisco 8831 Conference Phone	$755.00
Cisco ATA Fax Adapter	$125.00
Basic Analog 2554 Wall Phone	$36.00
Cortelco Analog Desk Phone	$74.00
Analog loud extension bell	$42.00
Vandal-proof phone	$355.00
Gai-tronics SMART Emergency phone	$997.06

Please feel free to contact Lizanne Hurst, Manager, Telecommunications and Network Infrastructure at x85014 or e-mail to lh00@lehigh.edu.