Jira Service Management

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).

Jira Service Management is built on the Jira platform, so you’ll see some terms and concepts that carry across all of Atlassian’s Jira products. It’s designed to bring IT, development, operations and business teams closer together with a variety of features that emphasize collaboration at speed.

The LTS help portal runs on Jira Service Management.

Staff can request a new Jira Service Management project to get started today.

 

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/agent-onboarding#introduction

https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents/

Atlassian University - Getting started with Jira Service Management

Email integration with Jira and Jira Service Management projects

 

Related content

Atlassian tool suite (Jira, Jira Service Management, Confluence and Trello)
Atlassian tool suite (Jira, Jira Service Management, Confluence and Trello)
More like this
Managing project access and permissions in the Jira suite.
Managing project access and permissions in the Jira suite.
Read with this
Jira projects, initiatives, epics, stories, tasks, and subtasks
Jira projects, initiatives, epics, stories, tasks, and subtasks
More like this
Jira Service Management (LTS help request tracking)
Jira Service Management (LTS help request tracking)
More like this
Setting up & migrating Jira projects
Setting up & migrating Jira projects
More like this
Managing and using Atlassian Groups, Teams, and Assets (LTS Teams)
Managing and using Atlassian Groups, Teams, and Assets (LTS Teams)
More like this

For immediate help, contact the LTS Help Desk (Hours)
EWFM Library | Call: 610-758-4357 (8-HELP) | Text: 610-616-5910 | Chat | helpdesk@lehigh.edu
Submit a help request (login required)