Jira Service Management

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).

Jira Service Management is built on the Jira platform, so you’ll see some terms and concepts that carry across all of Atlassian’s Jira products. It’s designed to bring IT, development, operations and business teams closer together with a variety of features that emphasize collaboration at speed.

The LTS help portal runs on Jira Service Management.

Staff can request a new Jira Service Management project to get started today.

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/agent-onboarding#introduction

https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents/

Atlassian University - Getting started with Jira Service Management

Email integration with Jira and Jira Service Management projects