Cisco Unity Voicemail Menus and Shortcuts

Owned by Daniel Brashler
May 20, 2020
1 min read

Main Menu Keys

While listening to the main menu, you can:

ActionKey(S)
Hear new messages1
Send a message2
Review saved messages3 1
Review deleted messages3 2
Change setup messages4
Change greetings4 1
Turn alternate greetings on and off4 1 2
Edit other greetings4 1 3
Change message notification4 2 1
Select full or brief menus4 2 3
Change PIN4 3 1
Change recorded name4 3 2
Change call transfer4 4
Switch between phone keypad and using voice commands9

Recording Menu Keys

While recording a message:

ActionKey(S)
Pause or resume8
End a recording#

Send a Message Menu Keys

After recording and addressing a message:

ActionKey(S)
Send message#
Add name9 1
Mark message urgent1
Request return receipt2
Mark message private3
Set future delivery4
Review recording5
Re-record6
Add to the message7
Mark message secure9 3

After Message Menu Keys

After listening to a message:

ActionKey(S)
Replay message1
Play message by number1 2
Play previous message1 4
Play next message1 6
Save or restore as saved2
Delete3
Reply4
Forward message5
Save or restore as new6
Rewind7
Play message properties9
Save as is#
Cancel or back up*
Help0

During a Message Menu Keys

While listening to a message:

ActionKey(S)
Restart message1
Play message by number1 2
Play previous message1 4
Play next message1 6
Save2
Delete3
Slow playback4
Change volume5
Fast playback6
Rewind message7
Pause or resume8
Fast-forward9
Fast-forward to end#
Restore as saved# 2
Reply# 4
Reply to all# 4 2
forward message# 5
Save or restore as new# 6
Send fax to fax machine for printing# 8
Play message properties# 9
Skip message, save as is# #
Cancel or backup*
Help0

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