Library and Technology Services for the College of Arts and Sciences and the College of Education, at a glance.

Step 1: Help Desk

Highly available via phone, walk-up, and computer, they can assist with most issues, including creating requests for Tier 2 support (Consultants):

Phone: 610-758-4357 (8-HELP on a campus phone)
Text: 610-616-5910
Chat
Email: helpdesk@lehigh.edu
Walk-up: EWFM Library Lobby Help Desk Hours
Web form and knowledge base search: https://www.lehigh.edu/help
- If you can't find an answer in the knowledge base, select Submit a Help Request.
- Selecting Contact LTS will often yield the fastest response, as multiple people are notified.

Step 2: Request a Consultation or Specialized Requests

If you know specifics about your issue (account-related, Course Site question, Classroom Support, etc.), you may select from the appropriate category. These tickets go to specialists in those areas. If you are unsure which one you need, Contact LTS is a great starting point, as many people will see the question/issue.
In the Help portal, there is an option for Consultations. This request type can be used to contact specialized groups in the following categories:
- Research
- Teaching & Learning
- Process Improvement
- Security & Privacy
- Library
- Special Collections
- Technology (custom application development, generative AI) consultations
Computing Consultants can also help with purchasing, training (one-on-one or group), configuration, and in-depth issues regarding all LTS services.