ITS CEAS Team Quick Reference

ITS ENG Quick Reference Sheet 20260803 dbp0 . . . . . . . . . go.lehigh.edu/itseng

Primary Departmental relationships for Computing Consultants:

• Brad Price, Manager and Sr. Computing Consultant, 
  Materials Science, Industrial and Systems (ISE), Chemical Engineering, Bioengineering

• Naazer Ashraf, Senior Computing Consultant, 
  Mechanical Eng, ME CAD labs, Dean’s Office, Civil and Environmental

• David Morrisette, System Administrator, 
  Electrical and Computer Eng, Computer Science

• Jason Stanford, Sr. Computing Consultant and Mac endpoints system administrator

Instructional Technology Consultant:

Stephen Sakasitz, Senior Instructional Technologist. The Instructional Technology team supports faculty use of educational technologies and are available for consultation on course design, Course Site development, instructional resource development, and online or hybrid course development. Submit an instructional technology request for assistance or consult.

• Course Site. Lehigh's learning management system, recommended for use in all courses. View CourseSite Instructions.

• Panopto. A Platform for recording, storing, and delivering lecture capture and other video content for your course. View Panopto instructions.

• Zoom. All faculty Zoom accounts allow for unlimited meeting time and cloud recording. View Zoom instructions.

Library Consultant:

Phillip Hewitt, Senior Open Knowledge Librarian and Engineering Librarian

• Library Guides & Subject Areas

Computing Essentials:

• Request help/support at help.lehigh.edu.  For immediate assistance call 758-HELP (4357).

• Lehigh Google Workspace(G Suite) for Education. Lehigh has standardized on Google Calendar, Gmail and Docs as a primary shared workspace for collaboration. Everyone has an account.  FYI storage capacity is no longer "unlimited."

• MS Office 365.  

  • Download Office on up to 5 personally-owned computers and 5 mobile devices

  • Do not need to download for Lehigh-owned Windows PCs, which get Office automatically via Azure/Intune

  • 75GB of Lehigh OneDrive storage for faculty/staff.

• software.lehigh.edu Look here for information on software available through ITS.

• Adobe Creative Cloud All Apps.  ITS coordinates Named User License volume purchasing (annual $150 cost).  Free to students in designated courses.   

• Computer Purchasing (process in transition through 2026)  ITS New Purchasing a Computer page   ( Find out more about computer purchasing. )
  ITS recommends Dell, Lenovo, and Apple, and offers onsite repair for those brands.  Computers must be ordered through the CDW-G catalog in the Purchasing Office's Unimarket portal.
  Contact your Computing Consultant when planning to order a new computer.

• Public Site Computer Labs and Instructor stations (600+ PCs at sites throughout campus).

  • Windows 11.  Current list of software can be found under Public Sites at software.lehigh.edu

  • Installing additional software requires contacting ITS. Provide as much lead time as possible. 

  • Mac computer labs are located in the Digital Media Studio, Fairchild-Martindale Library, and Building C and a few department sites.

• LUapps virtual application environment (Lehigh Virtual Labs).  

  • LUapps powered by Apporto.  Access via web browser. Request additional software by contacting ITS with as much lead time as possible.

• VPN. Uses the Cisco Secure Client. 
  Some campus resources are blocked from off-campus access unless you first launch the VPN (virtual private network.)  See VPN Documentation.

• Reserved hostnames: Faculty and staff may request a reserved hostname (e.g. abc123.mat.lehigh.edu) for any device connected to a department ETHERNET network via LAN cable (but not for wireless.) All devices must use DHCP, so IP addresses are subject to change. Limited to on-campus use, unless circumstance warrants a firewall exception (requests are scrutinized regularly.)

• Remote Desktop into a campus desktop Windows AD PC requires VPN as well as Duo authentication. Configuring a PC for remote access requires multiple steps specific to Lehigh’s environment, not simply the Windows 11 Settings. Faculty, Staff and Grad Students are able to use the Admin By Request (ABR) tool in the system tray to Enable Remote Desktop and Add Remote Users. Special consideration must be given to remote into Intune PCs from Non-Intune PCs, so we recommend contacting ITS for guidance before attempting to set up remote access to any Lehigh PC.

• File Storage and Sharing   (see also StorageFinder tool!)

  • Lehigh Google Drive (Google Drive). The primary supported cloud storage at Lehigh. 75GB for faculty/staff. Storage Quotas for Google Drive

    • Read about Google Apps.

  • Lehigh Dropbox for Business (opt-in, all faculty staff students). Similar to consumer Dropbox but a unique Enterprise Team.

  • LAN drives (H: and I:) Automatic access for Windows PCs in Active Directory, and Public Site PCs. 5GB personal limit on H: drive. I: drive is shared space within your Department, but is deprecated in favor of Dropbox Team Drive.  View instructions on how to manually map drives on the File Storage and Sharing. On-campus or VPN only.

  • Ceph storage (primarily for HPC):   R-drive. 1TB personal space for faculty, not sharable.  Request "Project Space" for sharable storage.

  • Lehigh OneDrive (MS Office 365) - 75GB storage (opt-in, all faculty staff students).

  • Lehigh Filesender. Can be used to share files with both Lehigh and non-Lehigh people. 14-day time limit for “pick-up” of files. Limited to 2GB files.

• Full Disk Encryption (FDE) - Required by Security policy and automatically configured for all managed computers, protects sensitive Lehigh data from loss/theft.

  • Bitlocker for Windows PCs (managed via Intune or Active Directory )

  • FileVault2 for macOS  (managed via Jamf)

• CrashPlan ProE (opt-in, annual $ cost.) Lehigh coordinated service for backing up desktop and laptop computers. 

• Device Management

  • Security policy mandates that institutionally-owned computers and phones meet compliance requirements which typically are handled automatically via device management software:

    • Intune / Autopilot for Windows PCs (or Active Directory for legacy PCs)

    • Jamf / Apple Device Enrollment for Macs and iPhones

• Admin By Request

  • Administrator rights on Windows PCs are no longer provided for specific users, according to Security policy.   A tool called Admin By Request (ABR) facilitates administrative elevation for software installation or device configuration functions, as needed. Many application installers are already present in the ABR allow list, so you may be able to accomplish and install by a simple right-click “Run as Admin” in Windows 11. Try this first before submitting an request for Admin