Help Desk Student Consultants

Help Desk Student Consultants assist library and computing users in solving problems and finding information. They work at service desks in LTS facilities and answer phone and in-person questions about a wide range of topics related to computing, technology, library collections, and other Lehigh services.

Job Description

Library & Technology Services (LTS), Help Desk Student Consultant
Wage (limited) and Work Study (preferred)
$11.00/hour starting pay / Level III Work Study

Job Responsibilities

Student Consultants assist library and computing users in solving problems and finding information. They work at service desks at LTS facilities and answer phone and in-person questions about technology (computing hardware/software and telecommunications); searching library databases and the Internet; and use of Library resources. While training in library and computing skills is provided, strong communication, customer service, and technology skills are preferred. Students in all majors are welcome to apply. Duties include, but are not limited to

Providing technical and computing support for Lehigh University faculty, staff, and students
Providing library and information-literacy support for Lehigh University faculty, staff, and students
Recording work done and assigning work to LTS staff via our ticketing system, Jira
Showing up for your scheduled shifts, arranging coverage for shifts you cannot cover

Qualifications

Dependability and a sense of responsibility
The desire to learn new technology and library skills
Ability to display and maintain patience, courtesy, and professionalism
Ability to work scheduled hours on a weekly basis at more than one location on campus
Good oral and written communication skills, strong interpersonal skills
Preference may be given to those who already have previous experience with the Lehigh environment although all applicants are considered

Training

Successful applicants should plan to attend training before being scheduled as well as mandatory meetings or training sessions throughout the semester. This position also requires a good deal of self-training so you must be ready and willing to learn on your own.

To Apply

If you are interested in working at the Help Desk as a Student Consultant, you can apply via Lehigh's career management platform, Handshake: https://lehigh.joinhandshake.com/login. After logging in, search for "Help Desk Student Consultant". There will be two positions posted: one for work-study and one for wage.