Staff In-Person Training Design Tips

Image of staff Crucial Conversations training session

Have you been tasked with creating a workshop for staff but aren't sure where to start?

This page provides guidance on designing learning experiences for staff.

Key Adult Learning (Andragogy) Principles

How is adult learning (andragogy) different from pedagogy? Pedagogy is the teaching of children, or dependent personalities (like college students). Andragogy, on the other hand, is the facilitation of learning for adults, who are self-directed learners (such as learners in workplaces). To best meet the learning needs of staff and faculty, you'll want to bear the following adult learning principles in mind when designing all aspects of your learning experience.

Ownership

Relevance

Active Involvement

Purpose

Adults are self-directed learners and want to be in control of their learning.

They want to be able to set their own goals, choose their learning activities, and assess their progress.

Adults learn best when the material is relevant to their lives.

They are more likely to retain information when they can see how it applies to their work, their personal lives, or their goals.

Adults learn best when they are actively involved in the learning process and learn best when they can do - not just listen.

They learn best when they can participate in activities, discuss the material, and reflect on their own experiences.

Adults need to know why they are learning something.

They are more likely to be motivated to learn when they understand the purpose of the learning and need to know how the new information will benefit them as individuals (not just the institution).

Road Map for Designing a Hands-on Workshop

Where to Begin?

Start designing your workshop with the end in mind. What are your overall goals for the workshop? What should learners do differently or be able to do as a result of the learning experience? Defining your learners' destination will help you determine how to get them there.

From there, you can think about relevant, meaningful activities related to those outcomes and objectives, bearing in mind the adult learning principles above. How can your activities allow the learners to be active and take ownership of their learning? Making the journey engaging will help ensure they stay along for the ride.

As an instructor, you'll also want to devise ways of knowing that the participants have learned what was intended. How will you know they've arrived? How can they show you that they can reach their destination when you're not there to guide them on the journey?

Goals, Outcomes, and Objectives

Activities

Assessment, Evaluation, and Feedback

What should learners do differently or be able to do as a result of the learning experience?

What specific activities will learners do to learn the things you want them to learn?

How will the learners know how well they’re doing? How will you know how well they’re doing?

Example (for one lesson):

At the end of this lesson, learners will be able to:

Search for activities in LinkedIn Learning based on their areas of interest
Define the difference between videos, courses, and learning paths
Bookmark activities to be viewed later

Learners will:

Determine a topic they'd like to learn about (work-related or personal)
Search for the topic in LinkedIn Learning
Filter by video, then course, to notice the difference in results
Bookmark a video and a course to view later

Learners will:

Successfully define a topic of interest
Locate and bookmark at least one video and one activity related to their topic

Structuring Workshop Topics

This framework, adapted from Dr. Greg Reihman's "Structuring Class Meetings: A Planning Guide," can help you design meaningful lessons for each of your topics.

Opening	Short Lecture	Active Learning	Ending
CONNECT and SPARK	Inform, Explain, and Deepen	Engage, Apply, and Retain	Close, Praise, Plan, and Reinforce
Go over the purpose of the section and why this information will be relevant or useful to the learner	Explain and show the information	Allow the learner to practice	Review and give feedback Clarify any misunderstandings or elaborate Restate your main points
Example:
"In this section, we'll discuss how to search for LinkedIn Learning courses based on your topic of interest, so that you can easily find activities that will be beneficial to you."	"You can use the search bar at the top of the page to find activities related to what you want to learn. For example, if you want to learn more about pivot tables, you can type "pivot tables" into the search bar. Then you can filter by 'type' then select video, course, or learning path, depending on the amount of time you have to devote to the topic. We'll elaborate on the differences after you get a chance to practice searching."	"Let's practice this so that you can better understand how to use the filters and what results they'll give you. What's a topic you'd like to learn more about? It can be work-related, or even a personal interest. Type your topic into the search bar, then hit enter. You'll see a list of items that match your search criteria. Now, filter by 'video.' What results display? What happens if you filter by 'course' instead? How did your results change? When do you think it would be best to view a video versus a course? When do you think pursuing a learning path could be beneficial?"	"Great job, everyone! It's fun to learn more about what activities interest you. To review, after searching for a topic in LinkedIn Learning you can filter by video, course, or learning path. Videos are generally best if you only have a short period to devote to a topic. These are great for 'just in time' needs, such as when you only need a quick refresher or the information to complete a short task. I use these whenever I need to remember how to create a pivot table. Courses are series of videos devoted to a topic, and are great for when you want to dig a little deeper, versus only wanting an answer to a quick question. So you might look for a course on pivot tables if you want a deeper understanding of pivot tables. Learning paths are a series of courses related to a broader, overarching topic. For instance, LinkedIn Learning has a learning path called 'Master Microsoft Excel,' which includes a course on pivot tables."

Ideas to Engage

Consider giving a pre-assessment to find out what your learners already know. Ask your learners how this information may relate to their jobs and what they would like to learn about the topic. Create hands-on activities (may require the learner to bring a device). Ask questions and allow time to reflect and possibly write a response. Assign activities to small groups (Think>Pair>Share). Give practical scenarios, then ask your learners to create solutions or analyze them. Change activities every 20 minutes. Ask for a final Survey so that you can improve the workshop for next time.

Inclusive Practices

Consider Universal Design for Learning (UDL)

Per CAST, "The UDL Guidelines are a tool used in the implementation of Universal Design for Learning, a framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn." Visit this link to learn more about UDL, then consider how UDL can be incorporated into your workshop.

Accommodations and Dietary Needs

To create a welcoming and inclusive environment, it's best to provide your learners with the opportunity to share their needs with you. This can be part of the registration process and/or initial communications regarding the workshop. Here are some examples of phrases to include.

"If you are an individual with a disability and need accommodations to participate in this event please contact ____ in advance at _____."
Please provide any dietary restrictions and/or preferences.

Additional Resources

Visit the links below for additional resources related to adult learning.

Folder of Training Resources

Sources:

The University of Illinois COLRS's Foundations of Good Teaching