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Help

Help

Feb 03, 2022

Request for Assistance from the Research Computing team has been integrated into the campus-wide helpdesk system. Please submit requests at www.lehigh.edu/help and select 'Research Computing' to make your submission.

For prompt response, please consider the following when submitting a ticket

  • Very short summary of the issue as a subject.

    • Examples:

      • Sol: Unable to submit jobs to lts partition

      • Sol: Job error - no space on disk

      • Sol: Cannot run jobs - AssocGrpCPUMinutesLimit

    • Do not describe your issue in the subject with no content.

  • System, Software and Partition where you are having an issue.

  • Detailed description of your issue including modules loaded, and location of input, output and error files.

    • If you have an error to report, paste the error message. Do not take a snapshot and upload the image.

      • An image is not helpful when a long string of characters including directory path or file names needs to be copied.

  • Anything else that you think may be necessary for us to understand and find a resolution to your issue.

 

  • Software requests

    • Name of software and URL to download.

    • If there is a cost associated, please visit https://lts.lehigh.edu/services/software. If you have already paid for it, more information is below.

    • If the software requires a license, please complete the license form and provide a copy in your request.

    • If software is behind a paywall or account, please download the software, copy it over to Sol and provide location from where we can copy it for installation.

    • Who will be using the software?

      • We know that my favorite software is extremely popular, can/will be used by everyone on campus but we would like to know who specifically will be using it on Sol.

 

  • Account/Allocation requests

    • For faster response, please ask your faculty advisor to make the request.

    • Students making request should add their faculty advisor to the request. Request will only be approved after confirmation by faculty advisor.

    • If your group does not have an allocation, please ask your faculty advisor to request allocations.