Library and Technology Services for the College of Arts and Sciences and the College of Education, at a glance.

Step 1:  Help Desk

Highly available via phone /

desk

walk-up / computer, they can

answer

assist with

_many_ things

most issues, including creating requests for Tier 2 support (Consultants)

• Phone:  610-758-4357 (8-HELP on a campus phone)
• Text:   610-616-5910
• Chat
• Email: helpdesk@lehigh.edu
• Walk-up:  EWFM Library Lobby Help Desk HoursCreate your own consultation request
• Web form and knowledge base search:  https://www.lehigh.edu/help
  • If you can't find an answer in the knowledge base, click on "submit a Help Request"
  • Selecting Contact LTS will result quickest response as multiple people are notified because we are often away from our desks assisting others.

We are away from our desks most of the day – we go to other people’s desks. . .

Tickets go to our WHOLE TEAM AT ONCE 

We can help with purchase, training, configuration,

Step 2:  Request a Consultation

or Specialized Requests

• If you know specifics about your issue (account-related, Course Site question, Classroom Support, etc.), you may select from the categories on the left.  These tickets go to specialists in those areas.  If you are unsure which one you need, Contact LTS is a great starting point as many people will see the question/issue.
• In the left navigation panel, there is an option for Consultants.  This can be used to contact specialized groups in the following categories:  
  • Research
  • Teaching & Learning
  • Process Improvement
  • Security & Privacy
  • Library
  • Special Collections
  • Technology (custom application development, generative AI) consultations
• Computing Consultants can also help with purchasing, training (one-on-one or group), configuration, and in-depth issues regarding all LTS services.