Important Notes

1.  Jabber will not work correctly if you are connected to the Library/International VPN.   If you need to use the VPN while using Jabber, please select the General Access VPN.
2. Video service via Jabber is not currently available.  

Installing Cisco Jabber

1. Download the macOS installer and run it to install the program. 
2. Click Continue when the Welcome screen displays.
3. Click Continue and Agree after reading the license agreement to accept the terms of the license agreement and continue with the installation.
   You may be prompted to select the disk where you want to install Cisco Jabber. Select your hard drive or another location on your computer and then click Continue.
4. Click Install to perform the standard installation.
5. You may be prompted for your administrator account password; if so, enter your administrator account password and click Install Software.
6. When the software has finished installing, click Close.
7. Double-click the Cisco Jabber application icon to launch Jabber from the Applications folder.
8. For the first time signing in, at Cisco Jabber screen, enter your full Lehigh email and click Continue. Note: The first time through, you will need to enter your full email address to register with the server. Subsequent sign-ins, you can use just your 4- or 6-digit Username (i.e. lh00).
9. Enter your Lehigh password and click Sign In. 
10. The first time you may be prompted to update your macOS security settings.

Configuration Settings

Your client is ready to send and receive phone calls but below are possible configuration changes you might want to explore. To configure your Cisco Jabber client, locate the icon with your initials in the upper left corner of the Jabber client and select Preferences. Below are some recommendations.

General: 

• On startup, check the Start Cisco Jabber when the computer starts box.

Audio/Video: 

• The audio is dependent on the device used (e.g., PC or headset.) Select the desired choice for the Ringer, Speaker, and Microphone. Video is not supported.

Calls: 

• Uncheck the Mute audio by default for Jabber calls box.
• Bring the Conversation window to the front.
• Computer/On all Calls
• Phone/On all Calls

Notifications:

• Check the All incoming calls box.
• Check the Mute all sounds when on a call box.
• Set the desired ringtone.

Sign out and back in to the Cisco Jabber client to enable changes made in settings. Note: do not select “reset Jabber” during the sign-in process as this will return your settings to the default.

Important information

• Cisco Jabber must be open in order to receive calls. Otherwise, the call will go to voicemail.
• Cisco Jabber can only be active on ONE desktop device. You may not be in Jabber on multiple macOS and/or Windows machines. Cisco Jabber can be active on both a desktop and mobile device, however.
• The MacOS Jabber client will occasionally require updating.  When this occurs, you will be prompted to accept the update.  
• If your password does not work, contact the LTS Help Desk at 610-758-HELP.