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Most requests for help from LTS are submitted by Lehigh users or recorded by LTS Staff in the JIRA Service Desk system, which is web-based, and actively emails all associated users and staff about a specific issue.  The documents below describe it's use

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For immediate help, contact the LTS Help Desk (Hours)
EWFM Library | Call: 610-758-4357 (8-HELP) | Text: 610-616-5910 | Chat | helpdesk@lehigh.edu
Submit a help request (login required)