Library and Technology Services for the College of Arts and Sciences, at a glance.

Step 1:  Help Desk

Highly available via phone / desk / computer, can answer assist with _many_ things, including creating requests for Tier 2 support (Consultants)

• Phone:  610-758-4357 (8-HELP on a campus phone)
• Text:   610-616-5910
• Chat
• Email: helpdesk@lehigh.edu
• Walk-up:  EWFM Library Lobby Help Desk Hours
• Create your own consultation request:  https://www.lehigh.edu/help

Step 2:  Request a Consultation - PLEASE DON’T EMAIL, call, etc. – create a ticket as above

• We are away from our desks most of the day – we go to other people’s desks. . .
• Tickets go to our WHOLE TEAM AT ONCE 
• We can help with purchase, training, configuration, in-depth issues regarding all LTS services