Follow these steps to view your help requests in the JIRA system.
- Click on "Requests" at the top-right corner of the screen, and then select "My requests" from the menu.
- You can use the left-most drop-down menu to view your open or closed requests.
- You can use the middle drop-down menu to view requests that you created, that were created for you, or that were shared with you.
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Once logged into Jira Service Desk, (https://go.lehigh.edu/helpportal), click the 'Requests' button in the upper right-hand corner.
The top line contains a search bar and controls for changing which requests are listed.
The items in the list link directly to each request, and show the current status, ticket type, etc.
Note that comments entered on tickets in any status are delivered to LTS Staff.
