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(in progress)LTS provides computing support One of LTS's primary functions is to provide assistance to the Lehigh community in the areas of computer hardware and software , computer and account securitysupport in many forms, including purchasing advice, security management, operating system support and upgrades, disk encryption, implementation of new information services, training, and a variety of other computing-related services.

Here are some of the more popular services offered by Lehigh computing consulting teams.

Using Remote Desktop. With Remote Desktop, you can configure your office PC so you can access it fro, you'll see the remote computer's desktop as if you were sitting right in front of it, and have access to all its programs and files. Configure your office PC for remote access from home or while traveling.    

Purchase a new computer - Guidelines on purchasing a new computer.  Please consult with your LTS Computing Consultant regarding getting it setup and transferring configuration information.

Instructions on how to Dispose of old computers and electronic equipment

The Computer Repair Services creation of documentation.

• Purchase Assistance for personally-owned or Lehigh-owned devices - One of LTS's primary tasks is assisting all Lehigh users with the purchase and setup of new computers and devices.  
  • Staff and Faculty:  Lehigh's Purchasing Department requires that your computer purchases is approved by an LTS Computing Consultant.
  • PC vs Mac: Which is better for a student?
• Personally-Owned Computers
  • Students:  LTS's STARS program offers advice for getting your computer ready for use on campus.
  • In addition to getting computers ready.
  • Twelve LTS Services Every Student Should Know
  • You can also Get Computer Help from STARS
  • Disposing of Personally-owned Computers
• Lehigh-Owned Computers
  • Faculty and Staff:  LTS offers advice on keeping your computer secure.
  • LTS also assists with Departmental Computer Labs.
  • Linux (and Unix) Support
  • Disposing of University-owned Computers
• Assistance with devices:  
  • the LTS Help Desk coordinates providing assistance with all aspects of computer use at Lehigh:
    • They escalate and refer issues as needed to other LTS teams, including:
      • The STARS team, which provides in-person on-site and walk-up help for students and their computer and technology needs,
      • The Security Team, which monitors and responds to online threats and vulnerabilities, and maintains accounts for users,
      • Computing Consultants: Computing Support For Faculty/Staff – experienced, on-site computer troubleshooters that work by appointment on a broad range of issues.
      • Instructional Technology Consultants – experts in the use of classroom and instructional technologies
      • Classroom Support Team – technicians focused on keeping Lehigh's classroom systems up and running
      • Distance Education Team – video streaming and recording experts focussed on web technologies for instruction
      • Systems Engineering Team – system administrators and managers for the University's site-wide IT infrastructure
      • Enterprise Systems Team – software system managers for the University's administrative systems, like Banner, and the 25live scheduling system.
        
    • The Help Desk is also a starting point for help with Assistive Technologies.
  • After referral from a Consultant, the Computer Repair Services  (CRS) team provides vendor-certified repair and upgrade services (both in- and out-of-warranty) to faculty, staff and students for business-class units from Apple, Dell, and Lenovo.
    

Backups - Crashplan is available for Faculty and Staff computers.

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• • • Read about LTS Laptop Loans.