Follow these steps to view your help requests in the JIRA system.
- Click on "Requests" at the top-right corner of the screen, and then select "My requests" from the menu.
- In the window, you can change the pull-downs on the columns to view both open and closed requests in which you're involved.
- You can select additional criteria, to view requests that you created, that were created for you, or that were shared with you, or filter by type of request.
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Once logged into Jira Service Desk, (https://go.lehigh.edu/helpportal), click the 'Requests' button in the upper right-hand corner.
The top line contains a search bar and controls for changing which requests are listed.
The items in the list link directly to each request, and show the current status, ticket type, etc.
Note that comments entered on tickets in any status are delivered to LTS Staff.
