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Brief description of the service and overview of purpose of Q&AFrequently encountered issues with Microsoft OneDrive:

How much space do I have in my Lehigh OneDrive account?

All users have a 1TB quota for Lehigh OneDrive. There is currently a limit of 20,000 files and/or folders within an individual's OneDrive space.

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One drive quotas for users at Lehigh are as follows: 

• Faculty/Staff - 75 Gigabytes
• Undergraduate Students - 25 Gigabytes
• Graduate Students - 50 Gigabytes
• Retirees - 15 Gigabytes
• Affiliates - 5 Gigabytes

Can I restore deleted files in my OneDrive account?

Deleted files in Lehigh OneDrive automatically go into your Recycle Bin where they remain for 90 days before being removed permanently. You can restore deleted files at any time by going into your Recycle Bin, under your Office 365 settings, and using the Restore option. See the step-by-step instructions on the process.

I never receive an email notification when someone shares a file on OneDrive - or - When I share a file on OneDrive, the other person doesn't get an email notification.  What's wrong?

The “Work Email” field of the profile or the person being shared with has not been updated with their Lehigh email address. This is a necessary step in order to receive notifications of files shared with you by other users.

Instructions for updating this field can be found in the document: Required Office 365 Account Configuration.

Even though I logged into my Office 365 account, I can't access my OneDrive.  What's wrong?

After your Lehigh Office 365 account is created it is necessary to login to the MS Office 365 site and access your Lehigh OneDrive space using the web interface. The first time you access OneDrive from the web interface your

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space will be provisioned for you. If this first-login and provisioning is not done it will not be possible to use Lehigh OneDrive from a computer or mobile device.

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Try logging

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in and clicking on OneDrive in the web interface at https://portal.office.com.