Important Notes

1.  Jabber will not work correctly if you are connected to the Library/International VPN.   If you need to use the VPN while using Jabber, please select the General Access VPN.
2. Video service via Jabber is not currently available.  

Install Cisco Jabber

1. Go to the Apple App Store, search for “Cisco Jabber” and click  Get to download
2. When the download is complete, launch Cisco Jabber by clicking the Open icon
3. Click OK or Don’t Allow (your choice) to allow Cisco Jabber to access your contacts
4. Click OK or Don’t Allow (your choice) to allow Siri to use Cisco Jabber
5. Click Allow to allow Cisco Jabber to send you notifications
6. Click Accept to indicate that you will not use Jabber for 911 calls
7. Swipe left through the next 2-3 startup screens until you see the Get Started Now button on the bottom of the page. Click Get Started Now
8. Click OK to allow Jabber to use your microphone
9. At the Cisco Jabber screen, enter your Username@lehigh.edu and click Continue
10. You will be taken to a second sign-in screen; enter your Username (i.e. lh00 or bjp414) and password and click Sign In
11. Select OK on the screen noting that Cisco Jabber should not be used for 911 calls

...

• Recommended setting: Do not forward calls

Important information

• Video service via Jabber is not currently available.
• Cisco Jabber must be open and running in the background on your phone in order to receive calls. Otherwise, the call will go to voicemail.
• If your password does not work, contact the LTS Help Desk at 610-758-HELP.