Most requests for help from LTS are submitted by Lehigh users or recorded by LTS Staff in the JIRA Service Desk system, which is web-based, and actively emails all associated users and staff about a specific issue. The documents below describe it's useLTS uses Jira Service Desk to track your LTS help requests. The system provides you with an easy-to-use portal for creating, updating, and checking the status of your requests.
Home Screen
Note the key features of the main screen:
- Search bar: You may not need to submit a service request! Search the knowledge base here for answers to common questions.
- Request Types: Select the request type that most closely matches your need.
- Previous Requests List: Click here to see all of your previous requests, comment on their status, etc.
What happens next?
- What's asked on the request form?
- What do all these details mean?
- How can I see my current and previous requests?
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