Brief description of the service and overview of purpose of Q&A
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Frequently encountered issues with Microsoft OneDrive:
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How much space do I have in my Lehigh OneDrive account?
All users have a 1TB quota for Lehigh OneDrive. There is currently a limit of 20,000 files and/or folders within an individual's OneDrive space.
Individual files stored in OneDrive for Business can be, at most, 10GB each.
Can I restore deleted files in my OneDrive account?
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I never receive an email notification when someone shares a file on OneDrive - or - When I share a file on OneDrive, the other person doesn't get an email notification. What's wrong?
The “Work Email” field of the profile or the person being shared with has not been updated with their Lehigh email address. This is a necessary step in order to receive notifications of files shared with you by other users.
Instructions for updating this field can be found in the document: Required Office 365 Account Configuration.
Even though I logged into my Office 365 account, I can't access my OneDrive. What's wrong?
After your Lehigh Office 365 account is created it is necessary to login to the MS Office 365 site and access your Lehigh OneDrive space using the web interface. The first time you access OneDrive from the web interface your 25GB of space will be provisioned for you. If this first-login and provisioning is not done it will not be possible to use Lehigh OneDrive from a computer or mobile device.
Instruction for logging on and provisioning your Lehigh OneDrive space can be found in the document: Required Office 365 Account Configuration.
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