Brief description of the service and overview of purpose of Q&A
Why do I see “Try” and “Buy” buttons and not “Install”?
The most likely reason is that your Creative Cloud Desktop app is not logged into the correct, LTS-created account. The solution is easy and quick, and no uninstallation or reinstallation is required at all.
Why am I being asked to to select an account when logging in?
If asked to select an account choose “Company or School Account”.
You can avoid this step by entering just "lehigh.edu" into the email address field when signing in.
If you entered an email address on the Sign In page and not the domain name "lehigh.edu" by itself, Adobe’s servers will query its Identity Providers¹ to determine if more than one can validate and authenticate a user identified by that email. If more than one acknowledges that it can, you will be presented with the "Select an account" page. If you choose the “Personal Account” option you will not authenticate and identify the correct account to Adobe, and you will not have access to your LTS-provisioned Adobe licensing.
Lehigh’s SSO is the only Identity Provider through which LTS can provision entitlements to users (i.e. assign a license to).
¹ Adobe’s Sign In page allows authentication via multiple (public) Identity Providers, such as itself (Adobe ID), Google, Facebook, and Apple. These not supported by LTS for Adobe licensing.
How do I uninstall Creative Cloud?
- Specific applications only: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
- Creative Cloud Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html