If you or your department have arranged for an Adobe Creative Cloud user license through your Computing Consultant or Client Services team, these instructions will show you how to get started quickly and easily.
Installing Creative Cloud
- Go to https://creativecloud.adobe.com/apps/all/desktop
- Enter "lehigh.edu" in the email address field and click Continue.
Enter just the text “lehigh.edu” not your email address. This is a shortcut to ensure that the correct domain and your licensed account is logged into.
If you enter your full email address, you may be asked to choose an account type. If this occurs you must select “Company or School Account”.
(Do not create an account. Do not log in with any of the other account options such Google, Facebook or Apple.)
- Log in with the Lehigh Single Sign-On (SSO) page. If your account requires Duo multifactor authentication you will be presented with that page.
- Download the “Creative Cloud” installer from the "Available in your subscription" section.
- This pop-up notice after clicking “Download” is simply a reminder that you that you will need administrator privileges to install on your computer.
- Locate and launch the installer in your Downloads folder.
(On macOS you may need to to open the disk image, or .dmg, file first to find the installer application icon.)
- After clicking Continue, your browser window will open and verify your account login from earlier. When this has finished you will see the “You're all set” message. After a slight pause the installer application will come to the foreground again.
In most cases you will not need to repeat the login process again, however if prompted to do so simply repeat login procedure from steps #2 and #3.
- Start installing Creative Cloud.
- When the installation is complete the main window of the Creative Cloud Desktop App will appear.
- Now you are ready to install the Creative Cloud applications you need.
For reference Adobe’s official instructions are here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
Note regarding Yubikey use with Duo multifactor authentication:
If you are using Duo multifactor authentication and the only factor you have registered is a Yubikey the login window for Creative Cloud might not recognizing the Yubikey. To work around this you will need to generate a list of secret, one-time tokens to enter manually. You can generate these tokens here by going to this URL: https://accounts.lehigh.edu/duocodes/generate
