Addressing common issues, with a focus on LTS-managed Adobe licenses, which you may encounter.
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Why does Photoshop, or any other application (except Acrobat DC), show a trial prompt today all of a sudden?
Tuesday; March 31, 2020 — Issue reported by multiple clients, reports of resolution noted on a support Slack
Wednesday; April 1, 2020 — The issue appears to have been corrected by Adobe.
There appears to have been a thankfully short-lived issue on Adobe’s license activation related servers. You are logged in correctly, see the expected “Install” or “Open” buttons next to the installable applications in the Creative Cloud app, yet would be shown a pop-up notification like that below. This appears to have been resolved on Adobe’s end. It is recommended that users affected by this Sign out with Creative Cloud first, then Sign in with Creative Cloud again. This deactivates, then reactivates licenses and should correct the issue.
See also https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
Why am I being asked to to select an account when logging in?
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Important Note: Adobe recommends running their Creative Cloud Cleaner Tool only after all applications uninstalled, including the Creative Cloud desktop application. The cleaner tool will not fix license activation or Adobe Account related issues.
I open Adobe Acrobat, but I still can't edit PDFs
If you encounter this problem, your computer is likely opening Adobe Acrobat Reader instead of Pro. Even when you click on the "Acrobat Pro" button in the Creative Cloud application, your computer will default to open Reader if it is installed. To solve this issue, uninstall all instances of Acrobat from your computer, then reinstall only Pro. The following steps should work in most cases:
- Uninstall Adobe Acrobat from your computer
- On Windows, open Control Panel and uninstall the program
- On Mac, open Applications and move the program to Trash, then open Trash and delete permanently
- Uninstall Adobe Acrobat from the Creative Cloud application
- Install Adobe Acrobat Pro from your Creative Cloud application
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