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I will be getting a new phone soon. How can I make a smooth transition to a new phone?

Steps to take for setting up a new phone.

STEP 1. Before wiping your old phone, you should go to go.lehigh.edu/duobackup to print out a new set of one-time-use bypass codes to help with enrolling your new phone. You can use these codes at other times too – if you lose, break, or forget your phone, for example. Keep them in your wallet or purse!

STEP 2. Once you have the print-outcodes, download the Duo Mobile app on your new phone. Then open

1. 1. Click to download Duo Mobile for Android 
   2. Click to download Duo Mobile for Apple devices

You can also search Duo mobile in the Playstore or Apple Store and look for this icon: Image Added 

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STEP 3. Open a web browser and go to Duo Device Management. If you haven't already, you'll   You may need to re- authenticate with Duo using the "Enter a codeBypass Code" option.

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STEP 4. You will see your existing iPhone or Android phone in the list of devices. Click the Device Options button next to your phone. 

A Reactivate Duo Mobile button will appear below your phone. 

Clicking on the button will show you a QR code. On your new phone, bring up the Duo Mobile app and tap the Add Account button. It will switch to your phone's camera. Point the camera at the QR code (2d bar code). Lehigh University will now appear in your Duo Mobile app. You're done!  

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If your phone number will not change, choose "I have a new Phone" and follow the steps.  You can scan the QR code or have an activation link texted to you. 

If you have a new phone number, choose "Add a device" and follow the steps. 

Can I reuse a passcode?

No. Passcodes are only good for a single use.

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