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Addressing common issues, with a focus on LTS-managed Adobe licenses, which you may encounter.

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1. Sign out with Creative Cloud
2. Sign in with Creative Cloud

Why do I see a trial prompt when I sign in to Acrobat DC on my computer?

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This issue appears to only affect users on Windows using the Creative Cloud All Apps Temporary License.
Please see See also https://helpx.adobe.com/enterprisedownload-install/kb/covidactivate-19-edu-labs-faq.html#known-issues for instructions.

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Why does Photoshop, or any other application (except Acrobat DC), show a trial prompt today all of a sudden?

Tuesday; March 31, 2020 — Issue reported by multiple clients, reports of resolution noted on a support Slack

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deactivate-products.html

Why am I being asked to to select an account when logging in?

If asked to select an account you must select “Company or School Account” or you will sign to ensure that will be signing into your LTS-managed Adobe Account.

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• Specific applications only: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• Creative Cloud Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Important Note: Adobe recommends running their Creative Cloud Cleaner Tool only after all applications uninstalled, including the Creative Cloud desktop application. The cleaner tool will not fix license activation or Adobe Account related issues.

I open Adobe Acrobat, but I still can't edit PDFs

If you encounter this problem, your computer is likely opening Adobe Acrobat Reader instead of Pro. Even when you click on the "Acrobat Pro" button in the Creative Cloud application, your computer will default to open Reader if it is installed. To solve this issue, uninstall all instances of Acrobat from your computer, then reinstall only Pro. The following steps should work in most cases:

1. Uninstall Adobe Acrobat from your computer
   1. On Windows, open Control Panel and uninstall the program
   2. On Mac, open Applications and move the program to Trash, then open Trash and delete permanently
2. Uninstall Adobe Acrobat from the Creative Cloud application 
3. Install Adobe Acrobat Pro from your Creative Cloud application

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