LTS uses Jira Service Management to track your LTS help requests. The system provides you with an easy-to-use portal for creating, updating, and checking the status of your requests.

Home Screen (go.lehigh.edu/helpportal)

Note the key features of the main screen:

1.  Request Types: 

Select the request type that most closely matches your need.

2.  Search the Knowledge Base:

Search here for stepwise instruction files on many Lehigh tasks and topics.

.

Select the request type that most closely matches your need.

3.  Your Requests:

See all of your previous requests, comment on their status, etc.