...
Who? | Tool(s) | Why? |
|---|---|---|
Lehigh staff | Jira and Trello | Both tools can support managing work defined by staff with licenses for these tools working within the tools |
StudentsNon licensed students, faculty, external entities that are not need to submit tickets to the teams of faculty/staff that are working in the toolsthat project to complete that work. | JSM | JSM allows tickets to be submitted and collaboration on those tickets without the reporter needing a license for the product. Technically all of the tools support submitting tasks by sending an email to a specified address but if the submitter wants to continue collaborating on the task once submitted JSM works best. |
...
What is the scope of the work?
Scope? | Recommended Tool(s) based on scope | Why? |
|---|---|---|
Single organizational team | Single project or board in Jira or Trello | Multiple project can be tracked within a single environment if only one team is working on it. |
Cross team within a single stem | Separate projects or boards within a certain category or Workspace within Jira or Trello | We can use categories in the Jira projects and Workspaces in Trello to tie together multiple projects or boards that fall within specific stems. Projects can only have one category and boards can only reside in one workspace. |
Cross department | Separate projects within Jira that can be tied together using either Overviews, Dashboards or Jira Advanced Planning. | The Jira tools provide advanced sharing, linking, and visualizations to better support cross department work. Trello no longer works well in this environment. |
...
LTS has configured company managed projects for projects created across the Jira suite (Jira Service Management and Jira) to provide consistency, flexibility and the maximum amount of capability available to our users. By default Jira projects are set up with the following issue types: epic, story, task, and subtask and use a standard default project management workflow (To Do, Planned, In Progress, Stalled, Done). LTS can work with you to further customize projects when necessary but we encourage people to at least start with the default workflow.
...
| Child pages (Children Display) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
...
Feature
...
Jira
...
Jira Service Management
Trello
...
List/ Board view
...
X
...
X
...
X
...
Calendar/Time line view
...
X
...
X
...
View all work regardless of tool
...
X - Jira, JSM
...
Executive leadership views
...
Advanced Roadmaps comprehensive capability
...
Filters/Dashboards/Reports
...
X
...
X
...
Limited filtering/dashboards/reports
...
Multi levels of issue types
...
Unlimited
...
Customizable request types.
...
Card with embedded checklists
...
Automations
...
Extensive
...
Extensive
...
Limited
...
Customization of issue types, workflows, fields
...
Extensive
...
Extensive
...
Limited
...
Ability to create tasks from email
...
X
...
X
...
X
...
Customized permissions
...
X
...
X
...
X
...
Ability to fill out a form to submit tasks without a license
...