LTS uses Jira Service Desk Management to track your LTS help requests. The system provides you with an easy-to-use portal for creating, updating, and checking the status of your requests.
Home Screen
Note the key features of the main screen:
- Search bar: You may not need to submit a service request! Search the knowledge base here for answers to common questions.
- Request Types: Select the request type that most closely matches your need.
- Previous Requests List: See all of your previous requests, comment on their status, etc.
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