How to fix the non-bootable Windows issue caused by Crowdstrike?
Windows 10 / Windows 11:
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On the Windows recovery screen, please click “See advanced repair options”
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On the Troubleshoot window, please click “Advanced
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options”
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On the Advanced options menu, click on “Command Prompt”
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Now the system will prompt you to unlock the drive with the Bitlocker recovery key:
Note the unique “Recovery Key ID,” and the unique “Drive Label”
Important: Please note the first 2 letters
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of the Drive Label at the bottom either FS or AP
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Obtain the
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Bitlocker recovery key
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from one of
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these websites:
If the Drive Label starts with FS************, use https://mbam3.lehigh.edu/selfservice. (go.lehigh.edu/bitlockers). (Need first 8 characters of Recovery Key ID for the drive)
If the Drive Label starts with AP************, use
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If you have any issues getting the recovery key, please put a ticket at http://lehigh.edu/help
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After entering the key, a command prompt window will show up:
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Type this command:
wmic logicaldisk list brief
Then take a note for the DeviceID that had the Windows VolumeName. In my case was C:
See below:
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Delete the offending file. Type this command exactly using your DeviceID letter (note the filename with asterisk):
del /p C:\windows\system32\drivers\CrowdStrike\C-00000291*.sys
Then you will get a confirmation message that says are you sure you want to delete that file?
Please press Y but make sure that you are deleting the right file.
8- Finally, restart your computer.