Brief description of the service and overview of purpose of Q&A
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Before wiping your old phone, you should print out a new set of one-time-use codes to help with enrolling your new phone. Once you have the print-out, download the Duo Mobile app on your new phone. Then open a web browser and go to the Duo Device Management page.
On the Device Management page, press the green "Enter a Passcode" button, and enter one of the codes you printed out. 
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My phone was stolen, damaged, or lost. Now what?
Call Ideally, you will have other options for authenticating. Did you set up an alternate cell, landline, or print out backup codes at go.lehigh.edu/duobackup ? If not call or email the Help Desk for assistance removing the device from your account.
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