Brief description of the service and overview of purpose of Q&A
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- Duo can call your office line if you have set it up as an alternate number. We recommend adding at least your office line, and possibly other lines as appropriate. For example, you may want to have a spouse's mobile number as an option in case of emergency.
- It is highly recommended that you generate and print backup codes that you can use when you do not have access to your other devices, such as phone. Connect to https://accounts.lehigh.edu/duocodes/generate to generate and print these codes. Remember to store the codes in a safe location such as your wallet.
- You can use a USB Security Key, available from YubiKey and other vendors. Again, this must be set up in advance.
I signed up for 2FA and would like to un-enroll till the end of 2019. How can I do this?
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I will be getting a new phone soon. How can I make a smooth transition to a new phone?
Before wiping your old phone, you should print out a new set of one-time-use codes to help with enrolling your new phone. Once you have the print-out, download the Duo Mobile app on your new phone. Then open a web browser and go to the Duo Device Management page.
On the Device Management page, press the green "Enter a Passcode" button, and enter one of the codes you printed out. 
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