Installing Cisco Jabber

IMPORTANT NOTE: Before starting this installation, your device (computer or mobile) must be connected to Lehigh’s VPN through Cisco Anyconnect if you are off campus.

1. Download the macOS installation and launch the installation. 
2. Click Continue when the Welcome screen displays.
3. Click Continue and Agree after reading the license agreement to accept the terms of the license agreement and continue with the installation.
   You may be prompted to select the disk where you want to install Jabber. Select your hard drive or another location on your computer and then click Continue.
4. Click Install to perform the standard installation.
5. You may be prompted for your administrator account password; if so, enter your administrator account password and click Install Software.
6. When the software has finished installing, click Close.
7. Double-click the Cisco Jabber application icon to launch Jabber from the Applications folder.
8. For the first time signing in, at Cisco Jabber screen, enter your Lehigh email address (xxx123@lehighuserid@lehigh.edu)Next you
9. You will be prompted for your Username and Password. For username, use your Lehigh credentials taken to a second sign-in screen; enter your userID (i.e. xxx123@lehigh.edu without the @lehigh.edu).lh00 or bjp414) and password and click Sign In
10. The first time you may be prompted to update your macOS security settings.

Configuration Settings

Your client is ready to send and receive phone calls but below are possible configuration changes you might want to investigate. To configure your Cisco Jabber deviceclient, locate the icon with your initials in the upper left corner of the Jabber client and select Preferences. Below are some recommendations.

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Sign out and back in to the Jabber client to enable changes made in settings. Note: do not select “reset Jabber” during the sign-in process as this will return your settings to the default.

Important information

• Jabber must be open in order to receive calls. Otherwise, the call will go to voicemail.
• Jabber can only be active on ONE desktop device. You may not be in Jabber on multiple macOS and/or Windows machines. Jabber can be active on both a desktop and mobile device, however.
• When not on campus, you must enable the Lehigh VPN on your machine to use Jabber.
• If your password does not work, contact the LTS Help Desk at 610-758-HELP.

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