What is captioning
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Panopto automatic machine-generated captions/transcripts
ASR (automatic speech recognition) generated captions is also available for your Panopto sessions.
https://support.panopto.com/s/article/ASR-Generated-Captions
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Note that machine-generated captions clearly aren't the same as human transcription so they need to be revised and edited to ensure they are 100% accurate.
How to request 100% accurate captioning?
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Please Submit an IT ticket.