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What is captioning

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Panopto  automatic machine-generated captions/transcripts

You have the ability to add ASR (automatic speech recognition) generated captions to is also available for your Panopto sessions. 

https://support.panopto.com/s/article/ASR-Generated-Captions

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Note that machine-generated captions clearly aren't the same as human transcription so they need to be revised and edited to ensure they are 100% accurate.

How to request

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100% accurate captioning? Submit an IT

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ticket.