Brief description of the service and overview of purpose of Q&A
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Why do I see “Try” and “Buy” buttons and not “Install”?
The most likely reason is that your Creative Cloud Desktop app is not logged into the correct, LTS-created account. The solution is easy and quick, and no uninstallation or reinstallation is required at all.
Why am I being asked to to select an account when logging in?
If asked to select an account you must select “Company or School Account” or you will sign into your LTS-managed Adobe Account.
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¹ Adobe’s Sign In page allows you to create and log into an Adobe ID, which is a personal Adobe Account, through multiple Identity Providers, such as Google, Facebook, Apple, as well as Adobe itself. Confusingly for many, a personal account with an Adobe ID may use the same email address as your LTS-managed “Company or School Account” but they are completely separate accounts. Personal Adobe ID accounts are not supported by LTS, only “Company or School Accounts.”
How do I uninstall Creative Cloud?
- Specific applications only: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
- Creative Cloud Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
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