Brief description of the service and overview of purpose of Q&A
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Why do I see “Try” and “Buy” buttons and not “Install”?
The most likely reason is that your Creative Cloud Desktop app is not logged into the correct, LTS-created account. The solution is easy and quick, and no uninstallation or reinstallation is required at all.
Why am I being asked to to select an account when logging in?
If asked to select an account choose you must select “Company or School Account” or you will sign into your LTS-managed Adobe Account.
You can avoid being presented with this step choice by entering just "lehigh.edu" into the email address field when signing in.
If you entered an email address on the Sign In page and page—and not the domain name "lehigh.edu" by itself, Adobe’s servers will query its Identity Providers¹ to determine if more than one can validate and authenticate a user identified by that email. If more than one acknowledges that it canitself—Adobe will check to see if a personal Adobe ID¹ exists with that email address. If not, you will automatically be forwarded to Lehigh’s Single Sign-On page. If a personal Adobe ID does exist with your email address, you will be presented with the "Select an account" page. If you choose the “Personal Account” option you will not authenticate and identify the correct account to Adobe, and you will not have access to To access your LTS-provisioned Adobe licensing.Lehigh’s SSO is the only Identity Provider through which LTS can provision entitlements to users (i.e. assign a license to).managed Adobe Account you must select “Company or School Account.”
¹ Adobe’s Sign In page allows authentication via multiple (public) you to create and log into an Adobe ID, which is a personal Adobe Account, through multiple Identity Providers, such as itself (Adobe ID), Google, Facebook, and Apple. These not supported by LTS for Adobe licensing., as well as Adobe itself. Confusingly for many, a personal account with an Adobe ID may use the same email address as your LTS-managed “Company or School Account” but they are completely separate accounts. Personal Adobe ID accounts are not supported by LTS, only “Company or School Accounts.”
How can I verify I am logged into my LTS Adobe Account in the Creative Cloud Desktop App?
The most accurate means of determining if you are logged into your LTS-managed Adobe Account in the Creative Cloud Desktop app, which controls license activation and deactivation, is to do the following steps:
How do I uninstall Creative Cloud?
- Specific applications only: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
- Creative Cloud Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
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