Page Comparison

(in progress)LTS provides computing support One of LTS's primary functions is to provide assistance to the Lehigh community in the areas of computer hardware and software , computer and account securitysupport in many forms, including purchasing advice, security management, operating system support and upgrades, disk encryption, implementation of new information services, training, and a variety of other computing-related services.

Here are some of the more popular services offered by Lehigh computing consulting teams.

Using Remote Desktop. With Remote Desktop, you can configure your office PC so you can access it fro, you'll see the remote computer's desktop as if you were sitting right in front of it, and have access to all its programs and files. Configure your office PC for remote access from home or while traveling.    

Purchase a new computer - Guidelines on purchasing a new computer.  Please consult with your LTS Computing Consultant regarding getting it setup and transferring configuration information.

Instructions on how to Dispose of old computers and electronic equipment

The creation of documentation.

• Purchase a new computer - Guidelines on purchasing new computers and devices.  Lehigh's Purchasing Department requires approval of many computer purchases by your department's Computing Consultant.
• Help Using Computers and Lehigh Systems
  • The HelpDesk:
    • The serve as the primary point of contact for all computing and library support issues.  
    • They manage the ticketing system, and work to ensure that everyone gets the assistance they need.
    • They escalate and refer issues as needed to other LTS teams, including:
      • The STARS team provides in-person on-site and walk-up help for students and their computer and technology needs.
      • Computing Consultants – experienced, on-site computer troubleshooters that work by appointment
      • Instructional Technology Consultants – experts in the use of classroom and instructional technologies
      • Classroom Support Team – technicians focussed on keeping Lehigh's classroom systems up and running
      • Distance Education Team – video streaming and recording experts focussed on web technologies for instruction
      • Systems Engineering Team – system administrators and managers for the University's site-wide IT infrastructure
      • Enterprise Systems Team – software system managers for the University's primary information systems, like Banner, and the 25live scheduling system.
        
• After referral from a Consultant, the Computer Repair Services (CRS) team provides vendor-certified repair and upgrade services (both in- and out-of-warranty) to faculty, staff and students for business-class units from Apple, Dell, and Lenovo.
  

Backups - Crashplan is available for Faculty and Staff computers.

...

• Computer disposal instructions for old computers and electronic equipment