LTS Printers

Where can I print?

You can print to any available printer in any LTS Computing Site and LTS CAD Site, either from a site computer or from any laptop authenticated to Lehigh’s network and properly configured for public site printing.  Individual departments and offices may also provide access to printers (Ask first!).

Can I print from my laptop, smartphone, or tablet to an LTS Computing Site printer?

Yes, you have several options through our printing service, PaperCut. Click on the links below:

• PaperCut Mobility Print - allows you to add and print to LTS Public Site printers from your computer, smartphone, and tablet
• PaperCut Web Print - allows you to sign into PaperCut and upload print jobs to LTS Public site printers.

What happens if my print job fails?

If your print job fails, no deduction from your print allowance should occur. If it does, or if you think there is a discrepancy with your allowance, please see a staff member at either of the library's Circulation Desks immediately if the print job was sent to a printer within either library. If you are printing from an LTS Computing Site in another building, a valid refund request must be submitted via your PaperCut account within 48 hours of the print job. A staff member will determine if your account can be credited.

How can I request paper or toner for an LTS printer?

Toner levels are remotely monitored for LTS-supported printers, and new toner is typically ordered automatically when levels run low. Faculty or staff can use the printer supply form found at go.lehigh.edu/printersupplies

to request more paper or toner as needed.

Are there color printers I can use?

Color printing is available at the the 400 level of EWFM Library, in the Rotunda (Rm. 135) at Linderman on the main entrance level, and at the Digital Media Studio. Keep in mind that fees for color printing will be higher. You can also make color copies at the Copy Center @ Rauch or through the mountain hawk design and print center for professional printing and mailing services.

I'm not affiliated with Lehigh.  Can I print?

Not on the LTS printers, but you can use the professional printing services mentioned above.  Due to the fact that users must be authenticated to the PaperCut server with a valid Lehigh user ID, non-affiliated guests will not be able to print at LTS Computing Sites.

Printing Allowance (PaperCut)

Why does Lehigh have a print allowance?

There are two reasons Lehigh has a print allowance: (1) to reduce the significant waste associated with printing and (2) to further our collective commitment to sustainable practices at Lehigh.

What is Lehigh's print allowance?

All Lehigh students receive 75 points for use on printing per year (accounts will be reset each August sometime after the last day of Summer sessions and before the start of the Fall semester). B/W print jobs start at a cost of .05 points per side and color print jobs start at .25 points per side (with an additional discount for choosing to print double-sided). As most printing is on 8½ x11 paper on black and white printers at the public sites, this equates to approximately 1500 free prints per year.

Do graduate students get an additional allowance?

Lehigh graduate students can receive an additional 25 points worth of free printing because of their research expectations and instructional responsibilities. The initial 75 point allowance will have to be exhausted before an additional 25 points will be added to the account. The graduate student will have to come to the library circulation desk in Linderman or Fairchild-Martindale and present their Lehigh student ID in order to receive the additional amount. After the maximum amount of a 100 points allowance is exhausted, then the graduate student will have to add their own funds to replenish the account. This is a one-time gift and can be given only in the Fall or Spring semester.

Where can I have additional funds/points added to my Papercut printing account?

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No. There is no trading, combining, or year-to-year carryovers. Credits will only be considered if it’s determined that your print job failed. Printing allowances are reset each August.

Department Printers

I'm Faculty or Staff.  How do I add a connection to a network printer to my office computer?

Follow these instructions to find the printer on the list, and install it.

Why does a University printer not appear in the printers list?

The published list of printers is maintained by LTS, and not every printer is on it (sometimes purposely). To request to have a printer be added to the published list, submit a request for assistance.

What printer models should departments purchase for use on campus?

Lehigh University LTS fully supports business-grade Hewlett Packard (HP) and Ricoh printers with wiredLAN connectivity.   Wireless printers are not recommended.

If you need help selecting a printer make and model, Submit a request for computing help.  Do not purchase a printer without consulting LTS beforehand, due to potential network and/or operating system incompatibilities.

Troubleshooting

I am trying to set up a printer on my laptop but secure AirPrint is not coming up.

Make sure you are on the "lehigh" secure wireless network rather than the public "lehigh-guest".  Go to your wireless icon and select "lehigh". 

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Make sure you are on Lehigh's secure wireless network (Wi-Fi SSID = lehigh) and that you are logged into your Lehigh Google account (when you go to print, it will be in "change printer" selection area). If you are logged into a personal Google/Gmail account, log out of that account. 

When I try to print, I get a message that the printer is busy or not responding.  What can I do?

If you connect to the network via a wireless connection, check to be sure you are on the Lehigh "lehigh" network (not Lehigh"lehigh-guest" or other non-Lehigh network). 

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