Protecting your devices and resolving security issues
- Lehigh uses two software packages to monitor Lehigh-owned computers for malware and viruses: Malwarebytes Anti-Malware, and Avast Business Security. These applications are centrally managed by the LTS Security team, and continuously updated.
- LAN File Storage servers (which house the H: and I: drives) are automatically scanned for infected files using Symantec AV, with alerts going directly to system administrators.
- Phishing - The LTS Security team can help minimize the effect of email scams when they're notified.
- To report a scam email: With the questionable message open in Lehigh Gmail, select the vertical ellipsis (three dots) next to the 'Reply' button and choose 'Report Phishing'.
- Watch the Securing the Human video training series for help on identifying scams, as well as a host of other security-related topics.
- The Student Technology And Repair Services (STARS) team provides in-person on-site and walk-up help for students, including fixing problems from virus/malware infections, hardware problems, and configuration issues.
Encryption
- If you see a message on your PC prompting for Recovery Key ID, you need a bitlocker recovery key to continue booting your computer. You can contact the LTS Help Desk (we can generate a key for you), or you can generate your own at https://mbam.lehigh.edu/SelfService– you would likely enter this URL on a mobile device or alternate laptop or PC, and enter the key on the disabled device.
About backups
Regardless of steps taken to protect your device and data, backups are crucial.
Lehigh has Crashplan Pro available for Faculty and Staff.
If you haven't yet purchased a backup solution, you should at least backup important files using a free solution such as the Apple Time Machine for Mac's, Google Backup and Sync, or Microsoft Windows "File History" and "Backup and Restore" programs.