The Tracking System: Jira Sevice Desk
LTS uses Jira Service Desk to track your LTS help requests. The system provides you with an easy-to-use portal that lets you log in too, so that you can check the status of your requests and help guide work.
Jira Service Desk Home Screen
Note the key features of the main screen:
- Search bar: So often, just a quick search can find an easy answer that you can apply immediately, by yourself, and not have to submit a request!
- Request Types: The first step in finding the right person to help is picking out the kind of need you have.
- Previous Requests List: Click here to see all of your previous requests, comment on their status, etc.
What happens next?
- What's asked on the request form?
- What do all these details mean?
- How can I see my current and previous requests?