Process a Refund in Transact eMarkets

With Transact eMarkets, Store Managers have the ability to issue refunds. You no longer need to contact the Bursar’s Office to process a refund.

Store Clerks do not have this access, only Store Managers.

Look Up Transaction

1. Login to Transact Backend here: http://go.lehigh.edu/emarketadmin

2. Top Nav > Find Transactions

3. Find you transaction in a few different ways

   1. If you know the transaction number, enter it in Transaction No. box

      1. To find transaction number, you can view in on a report

         1. To view reports, see the documentation for View Reports - Transact

   2. Search by Date Range

      1. You can use Actual Date or Business Date

   3. Search by Item Code in Item box

   4. Or leave it all blank

4. Click Find button at the bottom of the page

Open the Transaction

Open

1. Click the number of the transaction to open it
   
   

   Open

   

2. Across the top click the Refund button in the section Undo Actions

3. Follow the simple prompts that show on your screen.

Notes

One of the prompts asks for a description for why a refund is issued.

Another prompt is how much. Store Managers have the ability to issue up to 100% of the charged amount on the transaction. Partial refunds are allowed

It takes a couple of business days for the refund to show up for the customer.