Self-Service Banner (SSB) provides faculty, staff, and students access to personal information (address changes, phone number updates, emergency contacts, etc.), student records (class schedules, grades, account receivable information, financial aid, etc.), employee information (leave balances, pay stubs, tax forms, etc.), and many other items. It is available 24/7 and can be accessed outside of the Lehigh network. Users log in with their Lehigh network credentials (username/password).

Web URLs

Self-Service Banner 8	https://ssb-prod.ec.lehigh.edu/ssomanager/saml/login?relayState=/c/auth/SSB
Self-Service Banner 9	* Will be available through various cards in connect.lehigh.edu *

Table of Contents

New version of Self-Service Banner

Self-Service Banner 9 (SSB9) will be available to the Lehigh community beginning Monday, October 31, 2022. SSB9 brings a refreshed, more modern presentation and mobile-friendly design to the Banner Self-Service interface with simplified navigation. Current Self-Service Banner 8 (SSB8) applications will still be available to use through the Spring 2023 semester, but we highly encourage using SSB9 in order to familiarize yourself with the new pages. Ellucian will discontinue support of SSB8 by July 2023.

There are several updated modules in SSB9, including:

Employee Self-Service
Faculty Self-Service
- Advising Student Profile (after registration, Advisee Listing features until then)
Student Self-Service
- Financial Aid Self-Service
- Accounts Receivable Self-Service
Finance Self-Service
General Self-Service

How do I access the new Self-Service Banner (SSB9)?

The new SSB9 applications will be accessed by links added to connect.lehigh.edu until Enterprise Systems rolls out more robust access methods using a new Ellucian product called Experience. Once approval is given by functional area representatives, access to the different modules will become available through connect.lehigh.edu and through landing pages within the various Self-Service applications.

Navigating between SSB8 and SSB9

During this transition, you may encounter an occasional security error navigating between the two systems. If this occurs, please close your browser and log in again. It is recommended that if you need to use SSB8 that you open it in a separate browser window if possible, unless specific links direct you otherwise. Again, this will not be an issue when SSB8 is officially retired.

Timeline for transition

We will be taking the following action over the following months as we transition to this new Self-Service Banner:

October 2022: The first wave of modules to become available will include General, Student, Faculty (including Advising Profile), Employee, and Finance.
Late December 2022: Student Proxy Access/Management will be converted and become available in SSB9. Additionally, we also will begin removing the parts of the SSB8 menu that point to any functionality that is already replaced by SSB9.
By Spring 2023: We will continue to work with departments with custom SSB8 pages to transition to SSB9 or replace them with other software solutions.

Issues

Issues should be reported in the normal fashion using the Jira ticket system. Any issues that affect multiple users/groups of users and are awaiting resolutions will be tracked here.

Effected Group	Issue	Resolution
Faculty Advisors	Advisee Listing not returning results	Make sure the current term (or earlier) is selected in the dropdown. The list of advisees only contains advisees registered for the active term.
Faculty Advisors	PIN not correct/not available in SSB9	This will likely be resolved after registration. Banner 8 (customized) and 9 use the same setting in slightly different ways. To switch the setting is problematic to users in 8, while it limits users in 9 to only be able to see students for the current term, providing an incorrect PIN, thus it has now been removed from the page. Please use the PIN from Banner 8, or from the Faculty Dashboard in Argos. http://go.lehigh.edu/facultydashboard
Faculty Advisors	Registration Override not available in SSB9	Resolved. Tile on Faculty Landing Page.
Faculty Advisors/All	Cannot email from email icons/links in SSB9	This is a computer related issue. It probably is happening for you in SSB8 as well. Please see section below on instructions to Set GMail as Default Email Client.
All	Name prefix (i.e. Mr./Ms./Dr.) may be incorrect.	This is a data entry issue that occurred over time. Currently working on a resolution to correct.

Transition from SSB8 to SSB9 list

This section will be updated as we progress through the implementation of SSB9. We will list out pages or forms that have been deactivated in SSB8 and moved to SSB9 (or another software solution if applicable).

Banner 8 Main Menu	Banner 8 Page/Menu	Banner 9 Location	Comments	Retire Date
Student Services	Registration Menu	A few places to access this: Student Registration Page (https://connect.lehigh.edu then go to Student Registration or https://go.lehigh.edu/studentregistration) SSB9 Student Landing Page (https://connect.lehigh.edu then go to Student Self-Service 9 or https://go.lehigh.edu/ssbstudent )	Select the Registration tile to: Check your registration status; Add or drop classes; Select variable credits; Display your class schedule. You can also select the Student Profile tile where you will find a comprehensive page of your student record and links to access other functions such as grades, transcripts, class schedule, registration status and holds, etc.	2/25/2023
Student Services	Student Academic Records	SSB9 Student Landing Page (https://connect.lehigh.edu then go to Student Self-Service 9 or https://go.lehigh.edu/ssbstudent )	Select the Student Profile tile where you will find access to your general student record. The links along the left will navigate to: Grades Academic Transcript Degree Audit Apply to Graduate Scroll to the links at the bottom of the landing page to find: Enrollment Verification Request Official Transcript	6/30/2023
Main Menu	Personal Information	Access through any of the 3 main SSB9 landing pages through https://connect.lehigh.edu (Employee Self-Service 9, Student Self-Service 9, Faculty Self-Service 9)	You will find access to all personal information here. Employees (including Faculty) - Access through the My Profile button on the Employee Dashboard. Faculty/Students - Access through Personal Information tile on the respective landing pages.	6/26/2023
Faculty & Advisors Menu	Summary/Detail Class/Wait Lists	SSB9 Faculty Landing Page (https://connect.lehigh.edu then go to Faculty Self-Service 9 or https://go.lehigh.edu/ssbfaculty ) Click the Class List Tile	Filter, sort, etc. functions are also available here.	3/15/2023
Faculty & Advisors Menu	Faculty Schedule	SSB9 Faculty Landing Page (https://connect.lehigh.edu then go to Faculty Self-Service 9 or https://go.lehigh.edu/ssbfaculty ) Click the Faculty Schedule Tile		6/23/2023
Faculty & Advisors Menu	Advisor Menu	SSB9 Faculty Landing Page (https://connect.lehigh.edu then go to Faculty Self-Service 9 or https://go.lehigh.edu/ssbfaculty ) Click on the Advising Profile tile	Additional information can be found here - https://go.lehigh.edu/advisingprofilefaq.	??? Working with RAS
Faculty & Advisors Menu	Grade Entry pages	SSB9 Faculty Landing Page (https://connect.lehigh.edu then go to Faculty Self-Service 9 or https://go.lehigh.edu/ssbfaculty ) Click the Faculty Grade Entry Tile.	We are already directing faculty from 8 to 9 for most grades already. The exceptions are some writing intensive and cross-listed courses. All grades will eventually need to be entered in SSB9.	??? Working with RAS
Faculty & Advisors Menu	Registration Overrides	SSB9 Faculty Landing Page (https://connect.lehigh.edu then go to Faculty Self-Service 9 or https://go.lehigh.edu/ssbfaculty ) Click the Registration Override Tile.	In addition to the tile on the landing page, also can be access from the Student Profile page when viewing an Advisee.	2/25/2023
Proxy Access	Student Record Proxy Access Parent Proxy Access	SSB9 Student Landing Page (https://connect.lehigh.edu then go to Student Self-Service 9 or https://go.lehigh.edu/ssbstudent ) Parents - https://go.lehigh.edu/proxyaccess	Click on Proxy Access Tile to grant proxy access to parent/guardian. Parents will access using the Go link that will be repointed to SSB9 version. More info can be found at Proxy Help Page.	11/1/2023
Employee	Employee Volunteer https://ssb-prod.ec.lehigh.edu/PROD/bwpkvsrv.p_VolUpdate	N/A - Determine a place to link from within SSB9 pages or an Experience card	We can create a go link to the following URL and put that in SSB9 somewhere https://ssb-prod.ec.lehigh.edu/PROD/bwpkvsrv.p_VolUpdate We can also create this page using Argos,Ellucian survey, a poll or DocuSign - does not have to be in Banner.
Employee	Employee Benefits and Deductions Retirement Plans TIAA	N/A	This information can also be obtained through the TIAA website Note there is some Benefit Summary information available in the SSB9 Employee Dashboard
Employee	Pay Information Tax Forms Current Time Off Balances	SSB9 Employee Dashboard Landing Page (https://connect.lehigh.edu ) then go to the Employee Self-Service Card. Select General under the hover menu and select the appropriate link.		10/9/2023
Financial Aid	Financial Aid Status Eligibility Requirements	SSB9 Financial Aid Page (https://connect.lehigh.edu ) then go to the Student Self-Service Card. Select Financial under the hover menu and select the appropriate link.
Finance	Finance Budget Queries	N/A	This was a custom in SSB8 to add Beg Balance and Current Fund Balance to the budget query. SSB9 not customizable, maybe create a report.
Finance	View Document	Go into "My Finance Query". The icon on the upper right side of the Self Service Banner 9 contains an icon that resembles a diskette. When a user clicks on it they receive a pop up window that allows them to choose which kind of document they want to select Requisition, Purchase Order, Invoice, Journal Voucher, Encumbrance, Direct Cash Receipt.
Finance	View items such as invoices paid against a PO or check numbers on invoices	Use the 'Approvals & Related Documents' button located to the right of the "View Documents' button.	These buttons visible when the 'View Documents' page is open using the steps above.
Personal Info	GoldPlus Balance	N/A - Future TBD.	There is no equivalent in SSB9. Goldplus (owned by the IDEAL Office) may be replaced in the near future, so this is kind of up in the air at the moment. Interim options include Argos Access for internal users.
Personal Info	International Travel	N/A - Experience Card if necessary.
Personal Info	Report ID Card Missing - Deactivate GoldPlus	N/A	Need to find an alternative.
Personal Info	View/Update Emergency Contacts	SSB9 Personal Information Page - can access through the Employee or Student Cards in Connect.		3/27/2024
Personal Info	View/Update Addresses	SSB9 Personal Information Page - can access through the Employee or Student Cards in Connect.		3/28/2024
Employee	Benefits	SSB9 Employee Dashboard Landing Page (https://connect.lehigh.edu ) then go to the Employee Self-Service Card. Click the Employee Dashboard link.		3/28/2024
Financial Aid	Financial Aid Menu	SSB9 Financial Aid - Can access through Student Self-Service Card in Connect. Go to the hover menu in the Upper left and choose Financial or select Student Dashboard from the main section of the card.		3/28/2024
Bursar Account	Bursar Account Menu including: Account Summary Account Info 1098-T	Can access through Student Self-Service Card in Connect under the Financial Section or going to the Student Dashboard Link.		4/3/2024

Set GMail as Default Email Client

On the computer, press the Windows (Start) key.
Type Default Apps
Scroll down on the right pane and select the "Choose default apps by protocol" link
In the resulting window, scroll down on left and find MAILTO.
Click the icon to the right and select Google Chrome.
Open your Chrome Browser head to Settings from the upper right corner.
Select Privacy and Security from the left.
Select Site Settings from the middle of the page.
Scroll down and click the down arrow next to Additional Permissions.
Scroll and click on Protocol Handlers
Under email select Google Mail as the default.

If you have any questions, please contact LTS Enterprise Systems at lts-enterprise-systems-list@lehigh.edu.

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