The information on this page refers to LUapps powered by Apporto. For information about administrative/banner LUapps powered by AWS AppStream, visit: FAQ: Administrative LUapps via AWS AppStream.

LUapps provides access to a wide array of software applications via Apporto. All you need is an internet-capable computer. Frequently asked questions are below.

Topics:

1 What is LUapps powered by Apporto?
2 How do I open and save my files?
3 How do I print from within LUapps?
4 Using Microsoft Office in the LUapps Apporto environment
5 Other LUapps features
6 Session life
7 LUApps and Course Site
8 Troubleshooting

What is LUapps powered by Apporto?

LUapps uses Apporto to provide Lehigh students, faculty, and staff with virtualized software for academic and administrative productivity. The LUapps Apporto environment went live in January 2026. Before that, LUapps used AWS Appstream.

How do I open and save my files?

You can save files directly to your virtual desktop, documents, or downloads folders. Files saved to the virtual Downloads, Documents, or Desktop folders will remain there for 2 years. You can save up to 5GB of data in your virtual environment. For a larger storage capacity, consider using a cloud drive such as Google Drive, OneDrive, or Dropbox. These cloud storage services can be seamlessly integrated with LUapps using Cloud Mounter.

Some programs may have issues updating or "autosaving" files stored directly in Cloud drives, and large files may take longer to load or save. For the best performance and to avoid application errors, always move your files from the cloud drive to the virtual Desktop or Documents folder before you start working. Once you are finished, save the updated version back to your cloud drive. Note that you can also use the web browser in LUapps to access Google Drive, Dropbox, or OneDrive in their native cloud environments.

Using Cloud Mounter

Select the Cloud Mounter application on the desktop. Select the cloud service you want to use:

Google

Enter your full Lehigh email and click Next.
Enter your Lehigh username and password and click Login.
When asked if this is your device, select No, other people use this device.
Select Continue to allow LUapps access to Google.

OneDrive

Enter your full Lehigh email and click Next.
If prompted, select Work or school account.
Enter your Lehigh password and click Sign in.
When asked if this is your device, select No, other people use this device.

Dropbox

Select Continue with Google.
Enter your full Lehigh email and password and click Next.
Enter your Lehigh username and password and click Login.
When asked if this is your device, select No, other people use this device.
Click Allow to allow LUapps to access to Dropbox.

Accessing Cloud-Mounted Files

To access cloud-mounted files, select File Explorer in the start menu or select This PC on the Desktop and then select the cloud-mounted drive you want to access.

Accessing Files from your Local Computer

Uploading Files from your Local Computer

To copy a file from your local computer to your LUapps virtual environment:

Select Upload from the toolbar at the top of the screen.
Select the file(s) on your computer and select Open.
Tip: When selecting files, CTRL + Click on each file to allow for multiple files to be uploaded at one time.
You will receive a notification when the file has been downloaded to your LUapps Desktop.

Downloading Files to your Local Computer

To copy a file from your LUapps virtual environment to your local computer:

Select Download from the toolbar at the top of the screen.
The selector will open to the LUapps Desktop by default. To see all virtual file storage locations, select Home.
Choose either Desktop, Documents, or Downloads.
Select the file you want to copy, then select Download.
The file will be saved to your local computer’s Downloads folder.

How do I access a departmental file server from LUapps?

Please note that there is no H or I Drive access through the LUapps Apporto environment.

How do I print from within LUapps?

From the Print screen, select the Apporto Printer.
After a few moments, the screen will reload, and your local computer’s print screen will open.
Select the local printer to print to and print as you normally would.

If you have difficulty printing, try downloading the file to your local computer and printing as you normally would.

Using Microsoft Office in the LUapps Apporto environment

Open any Microsoft application on your LUapps desktop.
Select Sign in.
Enter your full Lehigh email and select Next.
If prompted, select Work or school account.
Enter your Lehigh password and select Sign in.
When asked if this is your device, select No, other people use this device.
When asked if you want to Sign in to all apps, websites, and services on this device, select Yes. This will sign you in to all Office Applications in LUapps.
When asked Allow your organization to manage your device, select Yes.
You’ll see a notification that your account has been added to this device. Select Done.

Other LUapps features

How can I make the desktop bigger?

LUapps allows you to work in multiple monitors (up to three). You can move each tab to a different monitor and resize as needed. The LUapps desktop spans across the tabs. Applications may be dragged from one tab/monitor to the other. For example, you may open email on one monitor while working on a presentation in the other monitor.

To open multiple monitors

Click Second Monitor in the menu bar to open a second (or third) browser tab. This may take a few seconds.
Drag the new browser tab to another monitor and re-size as needed. To maximize your screen real estate you can put each tab into full screen mode.

Position Applications

You may move applications from one browser tab to another. Simply drag the app across the active browser tab. When it begins to appear in the second browser tab, move your cursor to that tab, select the app, and finish dragging the app over.

Note: If you share screens with another user or participate in the Virtual Classroom, only your 1st monitor will be shared.

Exit Multiple Monitors

To stop working in multiple monitors, click x to close the second (or third) browser tab.

Screensharing

LUapps enables you to share your screen with other users so you can collaborate. You may collaborate in real time with the other user (synchronous) or send a link that the other user can access at a later time (asynchronous). For more information, review Collaborating with Other Users in Apporto.

Copying & Pasting

Sometimes you may want to copy and paste content from your computer to the LUapps desktop, or vice versa. You can do this using the copy and paste menus or keyboard shortcuts, for example, Ctrl+C and Ctrl+V. For more information, review Copying & Pasting in Apporto.

Session life

How long can I stay logged into LUapps?

The LUapps Apporto environment allows for 8 hours of continuous use. You’ll receive a warning 5 minutes before your session ends, allowing you to save any work.

How long can my LUapps session be idle before it is disconnected?

After 60 minutes of inactivity, you’ll be automatically logged out of the LUapps Apporto environment. After 45 minutes of inactivity, you’ll receive notifications every 5 minutes warning you that you’ll be logged out if your session remains inactive.

Hint: Make sure notifications are on for your local computer’s browser so that you’ll see these notifications.

How do I log out of LUapps?

To log out of the LUapps Apporto environment, you can simply close your browser window. Or,

Select the Windows icon in the taskbar.
Select the power button, then select Disconnect.

Can retired faculty and staff use LUapps?

Retired faculty and staff do not have access to LUapps.

LUApps and Course Site

How do I download Course Site assignments within LUapps?

You can use LUapps just like a standard desktop. To work with Course Site files:

Within LUapps, open Google Chrome and navigate to https://coursesite.lehigh.edu or click the Coursesite icon on the Desktop.
Find your course and assignment.
Download your assignment to the desired drive location (Google Drive, Dropbox, etc.).
Locate the saved file using the File Explorer and double-click to open it.
Always save and check your file in the designated drive you've selected, and make sure the date/time stamp is correct.

View more detailed instructions with screen shots: https://lehigh.atlassian.net/wiki/x/_0yXAQ.

I'm a faculty member teaching a course using LUapps. How can I ensure a smooth experience for my students?

See LUapps Course Site LTI Integration for more information about how to integrate your course with LUapps and Using Course Site in LUapps for more helpful tips.

Faculty are strongly encouraged to contact LTS at least ten (10) days in advance if a large group of students will need simultaneous access to LUapps for a lab, class, etc. This will allow sufficient resources to be provisioned in advance and best improve the student experience. Submit a request or contact the LTS Help Desk for assistance. Faculty can submit a request for JupyterLab/RStudio environments via this form.

Troubleshooting

Which browser should I use to access LUapps?

In order to use the LUapps Apporto environment, all you need is a computer with a web browser and a reasonably fast internet connection. Google Chrome is the recommended browser, while Firefox is NOT recommended. For more information, visit: Apporto Required Environment.

Why is LUapps sometimes slower than a physical computer?

LUapps provides great convenience by providing access to over 50 academic applications remotely. LUapps supplements our on-campus labs to provide anytime, anywhere access. The highest level of performance, which may be needed for high-intensity graphic or computational needs, can be experienced by visiting a physical computer lab in-person. A list of computer labs is available at https://ltsfacilities.lehigh.edu/room-type/lts-computing-site, and several have 24/7 student access. LUapps performance is also subject to general Internet bandwidth congestion/latency/etc. which may be particularly noticeable when connecting from abroad.

For compute-intensive applications, how can I maximize performance?

To maximize performance, you can follow these steps:

Save the files you are working on to the LUapps virtual Desktop.
For best results, when you are finished working, move those files to a permanent storage location (local computer drive, Google Drive, Dropbox, OneDrive, etc.).

What if I get a "There aren't any more licenses available right now, please try again later" message?

If, upon sign-in, you see the message "There aren't any more licenses available right now, please try again later," it means that at the time you tried to sign in, all available LUapps sessions were currently in use by other users. This is the equivalent of walking into a physical computer lab and finding all computers currently in use. If this occurs, please try again later. Faculty are strongly encouraged to contact LTS in advance if a large group of students (ten or more) will need simultaneous access to LUapps for a lab, class, etc. This will allow sufficient resources to be provisioned in advance and best improve the student experience. Submit a request or contact the LTS Help Desk for assistance.

What should I do if LUapps isn’t working for me?

Review the troubleshooting tips listed here: Troubleshooting in Apporto. You can also submit a request or contact the LTS Help Desk for assistance.

FAQ: LUapps