2 - Details of a JIRA Help Request

Once your issue is submitted, you'll be taken to the Issue Detail Screen.  Notice some key elements there:

1. The 'title' on the page is the request's summary field, as it was entered – it can be edited at any time for clarity.

2. The issue now has a unique issue number, and a link to this page.  You can copy this link to get directly back to this page at any time.

3. The description field shows here also.

4. The current status of the request is shown here.  This changes as you or LTS staff take actions to update it (like when a staff member is assigned to work on it, or if you choose to cancel it, etc.)
   

5. The "Comment" section allows you to ask questions, update information and communicate with LTS staff watching the ticket.

6. the "Share" button allows you to add people to the request. They will receive all future email updates about this request.

Also note that email is the primary route by which issues are interacted with, but the web portal is the most full-featured interface – each email contains links back to this specific issue on the web portal.