Password change FAQ

I forgot my password!

You can recover access to your account using the personal email address linked to your account.

1. Go to lehigh.edu/forgot and enter your username (not your LIN).
2. Click Next.
3. A verification email will be sent to the personal email address linked to your account.
4. Check your personal email address's inbox for our email, open it, and follow the instructions within to continue.
5. Enter your new password (Previously-used passwords are not accepted).
6. Click Continue.
7. Wait for the Finished message to confirm the password has changed. 
8.  Reboot your device (PC only) and log in with the new password.

I'm not getting the verification email when I try to reset my password.

If you don't see our email in your personal email account's inbox after several minutes, check your email's spam or junk folder. You can also go back and request another verification email. If you never receive our email, please contact the LTS Help Desk at 610-758-4357 (8-HELP) / helpdesk@lehigh.edu.

After changing my password I'm getting the message that the password "could not be verified."

Go to accounts.lehigh.edu/displayuser and enter your username or LIN to see the most recent password change in your password change history. If the date/time reflects your most recent change, then your password change was successful despite the error message that displayed. You can use your new password.

I've changed my password, but now I seem to be locked out of my Lehigh account.  

After you change your Lehigh password, it's advisable to update all instances of stored passwords that are maintained in your computers and other devices. Stored passwords include

• Wireless access from any device (passwords are stored for your convenience)
• Email accounts
• Desktop PCs that are logged into the campus network

If you are on a Lehigh computer and working off campus, your profile login for your Windows device will not automatically update from off campus until you have completed these steps:

1. Log into your computer using your previous password.
2. Once you are logged in, make sure you are connected to the Internet, and then connect to the VPN.
3. Wait a few minutes. Hold down the Windows key and tap L. This will lock your computer and bring up the Windows login.
4. Log in with your username and your new password. You will be able to use your new password from now on to sign into your Windows device.

I've changed my password several times but can't log in.

Here are a few things to check:

• Make sure that you are changing the password to the account that is expiring. Some staff members manage multiple accounts and the email notification indicates which account is expiring.
• If you are using the "forgot password" option, make sure you are entering your USERNAME and not your LIN.  Read about the difference in the guide to LINs, PINs, and Usernames.
• Make sure you are waiting for the "Finished" message after you enter your new password. If you close the web browser before the process has completed, your password change may not complete successfully.

I'm getting a message that my account is administratively locked. What does this mean?

Administrative locks can be put on an account at the request of the Bursar's Office, or it could be an indication that your status at the university is changing or has changed.

• If you have graduated, your account may be transitioning in accordance university policy.
• If you are taking a semester off and did not obtain a formal leave of absence, your account may have been disabled.
• If you have deferred enrollment after being accepted into Lehigh, your account may be temporarily disabled until closer to the date of your return.

If you believe you know why your account was locked you may wish to contact the department involved (e.g., the Bursar). Otherwise, contact the LTS Help Desk for further information.