IN Account Activation
Setting up your IN account digital identity is the first step to collaborating with an organizational account. This guide walks you through activating your newly created IN account and enrolling in Duo, our required multi-factor authentication (2FA) platform.
Activation Deadlines & Requirements
30-Day Window: You must activate your IN account within 30 days of its creation. Failure to do so will result in the account being deleted without notice.
Security Requirement: Duo enrollment is mandatory for all Lehigh computing accounts to ensure the safety of your data.
Phase 1: Preparation
Before beginning the online activation, we recommend setting up your authentication device:
Skip this step if you already have the most up to date Duo Mobile app installed.
Download the App: Search for "Duo Mobile" in your device’s app store (Apple App Store or Google Play Store).
Install: Download and open the app on your smartphone or tablet.
Phase 2: Account Activation
Follow these steps exactly as written. Skipping steps or changing the order may result in an error message that will prevent you from continuing.
Activate your new IN Account: Navigate to lehigh.edu/change. Enter the username of the IN account and the temporary password provided in your activation email. Choose change password and click on continue. Follow the remaining steps to complete the activation of your new IN Account.
NOTE: If the new IN Account has multiple owners, this phase only has to be performed at the initial activation. The primary owner of the account will need to share the credentials with the other owners if they are going to be delegating access to other users. This means logging into the new IN Account’s Gmail (with the IN-Account’s credentials) using an incognito window to assign delegate access to those who are not owners.
Phase 3: Duo Enrollment
Enroll in Duo: Owners of the account can navigate to the Duo Device Enrollment Page using an incognito browser. When prompted with SSO use the IN Account credentials and enroll in Duo with the instructions below.
NOTE: If there are backup owners of the account, the process below must be completed for each of them. It is best to enroll all owners together in one session. You would just repeat the process of “Add a Device” for each person and each person would follow the steps on their individual devices.
Choose the option "I have a tablet" this allows for the easiest QR code scanning and setup regardless of your device type and avoids the error “Phone number cannot be added” because your normal Lehigh computing account is associated with the number you may be entering.
Error if attempting to enroll a mobile number already associated with an account.
Open the Duo Mobile app on your phone/tablet, tap +Add and select Use QR Code. Scan the QR code displayed on your computer screen. On your phone, click on save.
This is a sample of what the QR code screen will look like on your computer.
Navigating Shared Accounts with Duo
Following the steps in Phase 3 above will allow owners and backup owners to access Gmail as the IN Account. Duo will prompt the most recent device used to access resources as the IN Account.
Device Selection: When logging into the shared account, the system will prompt for Multi-Factor Authentication (MFA). The active user can click "Other Options" and then select their own registered device.
Delegating Gmail Access to Others
To add delegates to your shared IN Account, the owner(s) must log into the IN Account’s Gmail (with the IN Account’s username/password) using an incognito browser. Navigate to all settings from the gear in the upper right-hand corner, then to the Accounts tab. Click on Add an Account and repeat adding accounts for all who will use the shared email.
Accessing a Delegated Gmail Account
Step 8 in https://lehigh.atlassian.net/wiki/x/LSKXAQ
Resources & Support
Resource | Link/Contact |
Duo at Lehigh (FAQ) | |
Managing Duo Devices | Information: guide.duo.com/add-device Enroll a new device: Add a device |
ITS Help Desk |
|