Transact / Epass: Troubleshooting & Tips

When Epass users get a new phone, Transact/authentication fails

The Epass user can go to the IDEAL office during office hours or to campus police after hours. See this URL:

Links from Transact fail when sending to other users

Problem: The original links that Transact sends to users work if clicked, however, if they are forwarded to another user, the URL changes, and they no longer work.
Solution: Rather than forwarding the URL, simply right-clicking on the URL and select COPY, and then paste that copied URL into an email or other message to send to another user.

Example:
There is a difference between the link in the email (fairly short), but this link works:
https://commerce.cashnet.com/lehigh_international_affairs?itemcode=IAF_DEPT-008

And the link you copy after it is rendered/visited in the URL bar on the browser (longer), and this link fails:
https://commerce.cashnet.com/cashnetg/static/storefront/lehigh_international_affairs/catalog/ICAPESERVICE/item-details/IAF_DEPT-008

The process/procedure to work around this is to always use the original link.