LTS uses several systems to provide users with multiple ways of requesting and receiving help.
Contact the LTS Help Desk
- Web-based Chat Service: lehigh.edu/ltschat
- Email: helpdesk@lehigh.edu
- Text: 610-616-5910
- Telephone: 610-758-4357 (8-HELP) -- (Hours)
- In-Person: EWFM Walk-up -- (Hours)
Use the Web-Based Ticketing System: Jira Service Desk
- Whenever you submit a request, LTS staff review your issue in minutes and start the process to resolution.
- You'll get a copy of the ticket/issue in your inbox and can reply to the email to communicate with LTS.
- Written guides for specific research areas: Library Research Guides