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There are two methods to repair systems affected by the Crowdstrike issue.

1. The Automated Tool. You need to be on campus and connected directly to the network (not wireless). This is the easiest solution.

2. The Manual Method. Use this method if off-campus or using wireless on or off campus. The steps are fairly straightforward but you will need to follow instructions carefully and enter commands exactly as written.

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Auto Auto

1. Automated Tool (on Campus with a Wired Network Connection Only):

1. Restart your machine (either by powering on the computer or using the Restart button on the blue screen).

2. As the system restarts, press F12 on the keyboard repeatedly until you see a boot menu.

   1. Note: if you are using a wireless keyboard, you may need to hold the Fn key constantly while hitting F12 to activate the Function key.

3. You should see a screen with the option Onboard NIC (IPV4) on the left-hand column.

   

4. Find and select the option that includes the words IPV4 (IPv4) or PXE. You may need to use your mouse or keyboard to highlight the right option. Press ENTER to select this option.

5. Your computer will reboot.

6. If you are prompted with a Boot Menu after the reboot, select the option that says IPV4 (IPv4) or PXE and hit Enter again.

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